When it comes to supporting you and your CakeHR, Sage offers a variety of support options to suit different situations. Here we explain a little more about how they work and suggest which one to use depending upon the nature of your query.

CakeHR knowledgebase

How does it work?

This is your online, searchable CakeHR knowledgebase covering regular processes, hints, tips and troubleshooting. Open to all, this accessible database offers a wealth of support information.

What type of queries work best here?

Often the best place to start, key in some search words and look for the article to solve your problem or guide you through a process. Available online 24/7 and expanding every day. If the article solves your problem, please click 😃 at the bottom of the article to let us know.

Who can use this?

This service is free for anyone to use.

How do I get there?

On the top right in your CakeHR click on the ? icon or visit https://support.cake.hr/

Cake HR technical support

How does it work?

Simply submit your question through the chat option in the bottom right when in CakeHR or the CakeHR knowledgebase. Our experts will answer the questions live between 8am-6pm, Monday - Friday (UK).

What type of queries work best here?

If you can't find the answer you need in our knowledgebase. For quick one to one questions, ideal for checking a process, asking a quick question or just confirming that you're doing it right! Speedy answers at your fingertips.

📎NOTE: If your query relates to integrating Sage 50cloud Payroll (UK) and CakeHR Online Services, you must speak to our payroll support team. Get in touch >

Who can use this?

This service is free for anyone to use.

How do I get there?

On the bottom right of your CakeHR, click on the speech bubble.

The speech bubble then expands. To start a conversation click Send us a message.

Here you can also search for an article.

Sage University

How does it work?

Sage University is a training resource offering courses to help you and your organisation to get a head-start, improve productivity and minimise compliance risks.

What type of queries work best here?

Want to really get to grips with your software and explore all of its capabilities? Sage University has courses to suit you, whether you prefer e-Learns, workbooks, it's all available for you to learn more. Use Discount code HELP10 for a 10% discount.

Who can use this?

Free to sign up to with free trials, with the option to subscribe.

How do I get there?


Did this answer your question?