When you upload payslips or historical payslips for the first time, your employee is sent a welcome email inviting them to start using Cake HR Online Services to view their payslips.
The welcome email expires after 24 hours and so it may be necessary to resend a welcome email to an employee if they don't set up access to Online Services within that time.
To resend the welcome email:
- Open Sage 50cloud Payroll.
- Click Company, then Online Services Settings.
- Next to step 6, click Go to portal.
- Enter you email address, then click CONTINUE TO SIGN IN.
- Enter your password, then click Log In.
- From the main menu, click COMPANY then click the relevant employee profile.
- Scroll to the bottom and click PERSONAL SETTINGS.
- Click Resend CloudID invitation email.This changes to CloudID invitation was sent.
- Click SAVE.
When your employee receives the welcome email, they must follow the steps to set up access to Online Services.
📎NOTE: If you do not see emails in your inbox, check your spam/junk folder and also ensure your email security does not block the email address: [email protected]