When troubleshooting, it may be necessary to clear the cache and cookies on your computer. This article explains how to do this in the Control Panel and in various web browsers.

Clearing the browsing history in Control Panel

  • Press the Windows button + R, enter inetcpl.cpl, under browsing history, click Delete.

Clearing cookies from a web browser

Chrome

  1. In the address bar, type chrome://settings/clearBrowserData and press Enter.
  2. From the Basic and Advance tabs, select the following:Browsing historyDownload historyCookies and other site plug-in dataCached images and files
  3. From the Time range drop-down, choose the period of time you want to apply, or to clear all items, select All time.
  4. Click Clear Data.
  5. Close and re-open the browser.

Firefox

📌TIP: If the menu bar is hidden, press Alt.

  1. Open the History menu and click Clear recent history.
  2. From the Time range to clear drop-down, choose the required range or choose Everything.
  3. From the Details drop-down, choose the items to clear or select All items.
  4. Click Clear now.
  5. Close and re-open the browser.

Microsoft Edge

  1. In the top right corner of the browser, click the hub icon .
  2. Click the History icon, then select Clear all history.
  3. Select Browsing history, Cookies and saved website data, then Cached data and files.
  4. Click Clear
  5. When the 'All clear!' message appears, then close all browser windows.
  6. Re-open the browser.

IE9 and higher

📌TIP: If the menu bar is hidden, press Alt.

  1. Click Tools, then click Delete browsing history.
  2. Clear the Preserve Favourites website data check box.
  3. Select Temporary Internet files or Temporary Internet files and website files.
  4. Select Cookies or Cookies and website data.
  5. Select History.
  6. Click Delete.
  7. Close all browser windows then open the browser again.
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